Home > Frequently Asked Questions

Frequently Asked Questions

	Using the site / Dealing online
	Foreign Exchange
	Rates, Premiums and Deals
	General feedback
	Linking to our site
	Day Trading
	Limit Orders
	Support


	Using the site / Dealing online *How can I change my User details* In order to change your User details please send an email with your User name and Password to cs@easy-forex.com. Please specify clearly the details you wish to change. *I haven't received my confirmation email. I may have given you the wrong email address, or perhaps something went wrong with my deal. Can you please re-confirm?* Duplicate email confirmations cannot be issued. Email confirmations are generated only at the time of dealing. If you need to reconfirm your deal, please call our customers support center. You do not need the email confirmation to manage your deal, so all you need is to check your account and position. The email is sent merely as a convenience for customers so that they have an additional record of their deal details. If you received a confirmation number on screen, your deal is confirmed. Failure to receive the confirmation email has no bearing on the status of your account. Where mail cannot be delivered - due to an address that does not exist, or a recipient's mailbox is full, or a recipient's mail server is not accepting mail or is unreachable - delivery attempts cease. Confirmation letters are not sent by post for online deals. *Is online dealing at Easy-Forex secure?* Yes. We use the internationally accepted security system SSL to encrypt all credit card payments over the web. This is automatic, and you will receive instant notification if your browser does not support this. *I receive a message saying my browser isn't compatible with the site. Why?* Easy-Forex is tested using a range of browsers and operating systems. Some older browsers, however, do not support the full range of functions required. We recommend using Internet Explorer 5 or above. Upgrading to the latest browser can mean enhancing your surfing experience and improving your online security. Upgrade now!

	Foreign Exchange *What is forward, option, and how can I get a better understanding of the terms you use on Easy-Forex?* Easy-Forex wants to make foreign exchange easy for you! However, there are some fundamental terms which we couldn't ignore. You are welcome to get basic acquaintance with some terms at our Forex Dictionary. *Can you tell what will happen with the currencies, which will go up or down, etc.?* No. International currency prices are highly volatile and very difficult to predict. Due to such volatility there exist no system, which could assure you that transactions on the foreign currency market should result in great benefits to you, nor is it possible to guarantee, that your transactions would yield favorable results. *I wish to get information about important events that can influence the currency rates, can I?* To checkout the coming events that can influence the Forex market check our Forex Calendar.

	Rates Premiums and Deals *Can you send me rates via email?* No. The online deals section of our web site connects directly to our central FX system, and shows the latest rates and premiums based on real time FX quotes. There is no commitment to deal at the time rates and premiums are displayed - only once you submit the payment details you are committed to a deal. Visit online deals to check out our great offers now! *The price of the deals I am interested in has changed since last time I checked. How can it be?* Easy-Forex deals are dependent on the FX market, which is dynamic and changes all the time. The fluctuations in the market, in currency rates, and in other parameters, affect the Easy-Forex fully automated pricing engine. This is why rates and premiums may change all the time. For your convenient, Easy-Forex developed the currency bar which displays market data in real time and can give you indication to whether the rates are going up or down. When the rates in the bar are green it means they went up since the last update, when they are red it means they went down since the last update. *What kind of deals do you offer?* We offer Day Trading, forward and option deals, major, crosses and some exotics. *What about special deals?* We develop special solutions for clients or partners that involve in unique markets. Please contact our marketing department at marketing@easy-forex.com. *When should I check "My Positions"?* "My Position" is a report that displays all your live deals at the time you check. All open deals are displayed on "My Position", divided to Options and Forward deals. By checking the "Total Current Value" button you receive your total value for closing all deals based on the current market rates. You can check each deal's value, based on different rates, by clicking the "Close" button. You can also close any deal that is live by clicking the "Close" Button. *What should I do if I have a specific problem regarding a specific Easy-Forex deal?* Please send an email to our customer service at cs@easy-forex.com with details of the problem. We endeavor to respond to such emails within 2 days. *Is there any cost for using Easy-Forex?* The cost of foreign exchange trading is determined by the difference between the buy rates and the sell rates of the currencies ("the Spread") and a commission. Our spreads at Easy-Forex are very competitive. For very small deals and volumes, such difference at Easy-Forex is about 0.5%. This, compared with most banks that usually determine a 1.6% difference for small to medium foreign exchange deals. Moreover, most banks take different commissions beyond that, where we at Easy-Forex do not charge any commission. For larger deals and volumes, please contact our customer support desk at cs@easy-forex.com or call us. We charge commission only on rolling of Day-Trading deals, as presented on our Day Trading Zone.

	General feedback *How can I pass on my comments to Easy-Forex?* While we are unable to respond to individual messages, we value all feedback from our site users, and we read all comments arriving. Send an email to cs@easy-forex.com and have your say. *I have a great idea about what Easy-Forex should offer. To whom should I send it?* We appreciate suggestions regarding potential new deals or offers. Please send an email to marketing@easy-forex.com and pass on your suggestion.

	Linking to our site *Can I include a link to Easy-Forex on my web site?* If you would like to put a hyperlink through to the Easy-Forex web site on your own site, please send an email to marketing@easy-forex.com.

	Day Trading *What is FX day trading at Easy-Forex ?* The Easy-Forex Day Trading allows you to perform daily currency trade deals in lower margins (the difference between buying and selling rates). The deals renew automatically every night at 22:00 (GMT time), starting the day the deal was made until it ends. As long as the deal is open, you will be charged a renewal fee every night at 22:00 (GMT time) for all deals opened at this time. Deals closed before 22:00 (GMT time) will not be charged. Note: In the case of failing to charge the renewal fee via credit card, all opened Day Trading deals will be closed automatically. *What's the difference between Day Trading deals and Forward deals at Easy-Forex ?* The Day Trading deal in FX rates is a currency exchange deal which renew automatically every night at 22:00 (GMT time) starting the day the deal was made, until it ends. As long as the deal is open, it is charged a renewal fee every night at 22:00 (GMT time). A forward deal does not renew every night, and it exists until it reaches the date set at its making. The main difference is the cost relating to the deals. The margin between the buy and sale rates in Day Trading deals is lower then that of the Forward deals, however - there is no renewal fee in Forward deals. In both cases, the deal ends in one of the following events: 1. Termination initiated by you. 2. The day trading rate has reached the Stop-Loss rate you predefined. 3. It is the deal's ending date. 4. Trading deal is closed for non payment of renewal fee 5. Cancelled because of bugs or similar malfunctions with the system, 6. Easy-Forex closes the outstanding balances in the circumstances set out in "Information on the risks taken", under "Statement prior to registration at Easy-Forex".

	Limit Orders *What is a Limit Order?* The fact that Easy-Forex is available 24 hours a day, 7 days a week, doesn't mean that YOU must stay awake and be alert, waiting to capture a preferred opportunity or rate� You can set your preferred DAY TRADING rate, superior to the existing market rate, and Easy-Forex shall watch and monitor the opportunity for you. When and if the market rate reaches the LIMIT rate you defined, Easy-Forex shall perform the DAY TRADING deal for you, at the terms as pre-defined by you. Once such deal is performed � it automatically becomes a regular DAY TRADING deal, allowed the default duration of 1 month. The Limit service is offered to you by Easy-Forex FREE OF CHARGE !! *How much does the Limit service cost?* Absolutely nothing. All collaterals collected are part of a regular DAY TRADING deal. If such deal would not capture, the collaterals are returned to your free balance. Performing a LIMIT order is a free-of-charge service by Easy-Forex. *When a Limit "captures", do I see it in My Account?* Yes, at 2 entries in the MY ACCOUNT journal: (a) the LIMIT ending, (b) a new DAY TRADING deal. Naturally, both journal entries have together net zero value. *When a Limit expires, do I see it in My Account?* Yes, at a single entry in the MY ACCOUNT journal, stating the LIMIT revoked. This journal entry would as well reflect in your free balance.

	VM (virtual machine) Support *If you have problems with handling / receiving the online quotes, please follow these instructions:* 1. For all users: Microsoft Internet Explorer 5.0 (or later) must be installed in order to use this version of the Microsoft VM. 2. If you have activated any Java applets in the current browser session, exit and restart the browser. Return to this page to continue with the download procedure. 3. Close any browser sessions. 4. Extract, Double-click the downloaded file on your hard drive, and follow the instructions provided. Download Microsoft Virtual Machine now. Download Java Plug-In.